Terms & Conditions
Updated January 19, 2026
Summary of these Terms
Along with the Terms on this page, two other documents form part of our contract with you:
our
How We Work page
helps you use our Platform and understand our reviews, rankings, recommendations, how we make money, and more.
our
Content Standards and Guidelines
help us keep everything on our Platform relevant to and appropriate for our global audience without limiting freedom of expression. They tell you how we manage content and online safety and take action against anything inappropriate. By agreeing to our Terms, you agree to everything in all three documents. If you don’t accept any of these Terms, please don’t use our Platform.
All this information is important because it (along with your booking confirmation email and any pre-contractual information provided before you book) sets out the legal terms on which Service Providers offer their Travel Experiences through our Platform.
If something goes wrong with your Travel Experience,
Section A16 of these Terms
explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service.
If you want to appeal to a moderation decision or report any content on our Platform, our
Content Standards and Guidelines
explain how to do so and how we manage these requests.
This summary isn’t part of our Terms or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. Some of the words in this summary have specific meanings, so be sure to refer to the
Booking.com dictionary
at the end of these Terms.
Table of contents
- A. All Travel Experiences
- B. Accommodations
- C. Attractions
- D. Car rentals
- E. Flights
- F. Private and public transportation
Booking.com dictionary
Previous terms of service
- A. All Travel Experiences
- A1. Definitions
- A2. About these terms
- A3. About Booking.com
- A4. Our Platform
- A5. Our values
- A6. Your experience with our Platform
- A7. Prices
- A8. Payment
- A9. Policies
- A10. Privacy and cookies
- A11. Accessibility requests
- A12. Insurance
- A13. Genius
- A14. Rewards, Credits & Wallet
- A15. Intellectual property rights
- A16. What if something goes wrong?
- A17. Communication with the Service Provider
- A18. Measures against unacceptable behavior
- A19. Limitation of liability
- A20. Applicable law and forum
- A21. Linked travel arrangements
- A22. Modification clause
1. Some words here have specific meanings, so be sure to refer to the
Booking.com dictionary
at the end of these Terms.
A2. About these terms
1. When you complete your booking, you accept these Terms and any other terms provided during the booking process.
2. If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.
3. These Terms are laid out like this:
- Section A: General terms for all types of Travel Experiences.
- Sections B to F: Specific terms for just one type of Travel Experience:
- Section B: Accommodations
- Section C: Attractions
- Section D: Car rentals
- Section E: Flights
- Section F: Private and public transportation
The specific terms will apply if there’s any mismatch between general and specific terms.
4. The English version of these Terms is the original. If there’s any dispute about the Terms or any mismatch between the Terms in English and another language, the Terms as they appear in English will apply unless local law requires otherwise. (You can change the language at the top of this page.)
A3. About Booking.com
1. When you book an accommodation, flight, or attraction,
Booking.com B.V.
provides and is responsible for the Platform – but not the Travel Experience itself (section A4.3).
2. When you book a rental car (on Booking.com or Rentalcars.com) or private or public transportation, Booking.com Transport Limited provides and is responsible for the Platform – but not the Travel Experience itself (section A4.3).
3. We work with companies that provide local support services (e.g. customer support or account management). They don’t:
- control or manage our Platform
- have their own Platform
- have any legal or contractual relationship with you
- represent us, or enter into contracts, or accept legal documents in our name
- operate as our “process or service agents.”
A4. Our Platform